Meet The Team

Dr. Pontell’s team of accomplished staff at the Aesthetic Facial Plastic Surgery Center offers patient-centered care from start to finish to ensure each individual has a top-quality experience.

Marie Mich

Office Manager

Having graduated from Goldey Beacom College with a bachelor’s degree in Business Management in 2000, Marie Mich joined the Pontell team in 2021. Marie worked in the aesthetics industry for over 15 years coordinating patient care and enhancing internal office operations. Marie’s background fits Dr. Pontell’s goals of giving his patients the best possible care through their surgical journey. She takes great pride in creating a superb patient experience through keen attention to detail and a warm demeanor.

“From Dr. Pontell’s bedside manner to his patients’ results, he truly creates the pinnacle of customer service. I am proud to say that I work for Dr. Pontell. We are a well-matched team here, and we look forward to building new relationships and creating the best possible outcome for every patient.”

Krista Heckart

Surgical Technologist

Krista Heckart

Krista has been a Surgical Technologist for the last 12 years with experience in multiple specialties including Plastic Surgery.  She graduated in 2018 with a Bachelors degree in Health Sciences and she continues to pursue higher education.  Krista assists Dr. Pontell with all in-office procedures and follow up visits.  She is committed to always putting her patients first and deeply enjoys interacting with patients.  

Dr. Pontell is genuinely one of the most kind and talented surgeons that I have had the pleasure of working with.  His patient focused results, kind heart and years of experience make him a joy to work with.  We work together as a team and it is such a pleasure to be a part of it.

Cathy Dahley

Patient Care Coordinator

Having grown up in Havertown and attended college at West Chester University, Cathy Dahley began working with surgeons immediately after college. She was employed by a large Orthopedic Group in Malvern for over 20 years as a Surgical Coordinator. After realizing she needed a change, Cathy found Dr. Pontell and now works as Patient Care Coordinator in his friendly office.

“Working with Dr. Pontell has been an amazing experience. His work ethic and talent motivate and inspire me. When I joined the team at the Aesthetic Facial Plastic Surgery Center over six years ago, I knew instantly that I had made an excellent decision.”

Leslie Goldberg Chladek

Patient Care Coordinator

An artist with a Bachelor’s in Fine Arts from Rosemont College, Leslie Goldberg Chladek found the perfect home in aesthetics. Before joining Dr. Pontell’s team, she worked in medical offices for over 15 years. Leslie loves helping patients receive the service they need and making sure patients know the entire team genuinely cares about their desired results.

“Dr. Pontell has such compassion and dedication to all his patients. He is a talented plastic surgeon, which you can see through the artistry that he performs on our patients. I enjoy being a part of this amazing team. We aim to provide our patients with the best experience possible.”


Hair Transplant Technician


Hair Transplant Technician